RETURN AND EXCHANGE POLICY

What if I want to cancel my order?

  • For order cancellation, please contact us via email at sales@missnaturalstore.com or by phone at +6019 6518420, Monday to Friday (excluding Public Holidays) from 10am-5pm to inform us about the details of your transaction.
  • Refund will be done via credit voucher of equal value to your purchase and will be sent to your email.

What if I changed my mind or unsatisfied with my online purchase?

  • If you are not fully satisfied with your online purchase, we are more than happy to do a product exchange within 14 days of delivery provided that it is still unused and unopened.
  • To effect the return, please contact us via email at sales@missnaturalstore.com or by phone at +6019 6518420, Monday to Friday (excluding Public Holidays) from 9am-5pm to inform us about the details of your transaction.
  • You will be required to return the product(s) to the following address:

EIMANSATU RESOURCES SDN BHD
Attn: Paul Penders Malaysia
E1-05, Jalan Vita 1,
Plaza Crystavile,
Cyberjata, 63000
Selangor

  • Customers are advised to use a reliable courier service to return the products to the above-mentioned address at your own cost.
  • You can choose to either exchange with another product(s).
  • Please allow at least 5 – 14 working days (excluding Public Holidays) for us to process your refund.

What should I do if I receive damaged or incorrect product(s)?

  • We will arrange for a pick up to collect the product and exchange the damaged/incorrect product with the correct product or product(s).
  • However, if the product/product(s) are out of stock, a credit voucher of equal value to your purchase will be sent to your email.
  • Kindly contact us via email, ola@naturamy.com to arrange the pick-up of your product. Alternatively, you may contact our Customer Service by phone +6019 2672230, Monday to Friday (excluding Public Holidays) from 9am-5pm for assistance.
  • Only exchanges will be provided for damaged or mistaken product orders.

Customer Pay

Cost of Return (delivery cost)