RETURN AND EXCHANGE POLICY
What if I want to cancel my order?
- For order cancellation, please contact us via email at firstname.lastname@example.org or by phone at +6019 6518420, Monday to Friday (excluding Public Holidays) from 10am-5pm to inform us about the details of your transaction.
- Refund will be done via credit voucher of equal value to your purchase and will be sent to your email.
What if I changed my mind or unsatisfied with my online purchase?
- If you are not fully satisfied with your online purchase, we are more than happy to do a product exchange within 14 days of delivery provided that it is still unused and unopened.
- To effect the return, please contact us via email at email@example.com or by phone at +6019 6518420, Monday to Friday (excluding Public Holidays) from 9am-5pm to inform us about the details of your transaction.
- You will be required to return the product(s) to the following address:
EIMANSATU RESOURCES SDN BHD
Attn: Paul Penders Malaysia
E1-05, Jalan Vita 1,
- Customers are advised to use a reliable courier service to return the products to the above-mentioned address at your own cost.
- You can choose to either exchange with another product(s).
- Please allow at least 5 – 14 working days (excluding Public Holidays) for us to process your refund.
What should I do if I receive damaged or incorrect product(s)?
- We will arrange for a pick up to collect the product and exchange the damaged/incorrect product with the correct product or product(s).
- However, if the product/product(s) are out of stock, a credit voucher of equal value to your purchase will be sent to your email.
- Kindly contact us via email, firstname.lastname@example.org to arrange the pick-up of your product. Alternatively, you may contact our Customer Service by phone +6019 2672230, Monday to Friday (excluding Public Holidays) from 9am-5pm for assistance.
- Only exchanges will be provided for damaged or mistaken product orders.
Cost of Return (delivery cost)